Frequently asked questions
1. How do I order a custom portrait?
Simply choose your preferred style and place your order.
Before checkout, upload your photo and include any details (names, date, or text if needed).
2. What kind of photos should I send?
Please provide clear, high-resolution photos with well-lit, visible faces.
Better photos lead to better results. Multiple photos are welcome.
3. Can I request changes to the artwork?
Yes, you will receive a preview before final delivery.
- Website orders: Free revisions are included for reasonable adjustments (such as colors, lighting, and minor details).
- Groupon orders: 1 revision is included. Additional edits may require a fee.
4. What counts as a revision?
Revisions include small adjustments such as color, lighting, or minor details.
Major changes (different pose, outfit, background, or replacing photos) may require an additional fee.
5. How long does it take to receive my portrait?
A preview will be delivered within 12–24 hours, and the final file will be sent after approval.
If you need it sooner, rush processing is available for an additional fee, with faster turnaround depending on your request.
6. Will I see a preview before final delivery?
Yes.Preview images are sent with a watermark for review purposes only.
The final high-resolution file will be delivered after approval
7. Can you combine multiple photos into one portrait?
Yes, this is possible depending on the request and may require an additional fee.
8. Do you accept returns or cancellations?
Due to the personalized nature of this product, all sales are final.
Refunds or cancellations are not accepted once the final file has been delivered.
We will make reasonable revisions during the preview stage to ensure you are satisfied before final delivery.
9. Do you offer other styles?
Yes! Additional premium styles are available on our website.